Returns & Exchanges
At Uber Eats Shop, we strive to ensure your satisfaction with every order; however, due to the perishable nature of our food products, we can only offer returns or replacements for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a resolution.
Report the Issue
Log into your Uber Eats Shop account and navigate to your order history to select the items you wish to report as damaged or incorrect.
Provide Evidence
Upload clear photographs of the product, packaging, and the delivery receipt to help our quality assurance team verify the discrepancy.
Await Review
Our support specialists will review your claim within 48 hours to determine eligibility for a full refund or a complimentary replacement.
Receive Resolution
Once approved, your refund will be processed back to your original payment method, or a new delivery will be scheduled at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing